Diagnostic Solutions is a niche-orientated company which enables us to provide faster, more personalised service to our customers. Our team has extensive experience and knowledge ensuring we can respond quickly to resolve any issues.

If you have a specific Technical Enquiry, please use the QUICKLINK to send us your query. Alternatively if the matter is urgent, please use our customer service numbers for prompt assistance.

In-House Laboratory
Diagnostic Solutions has an in-house laboratory with microscope facilities for performing Immunofluorescence (IF) assays such as ANA and tissue autoantibodies. We are also able to take digital IF photographs to better support our users. We also utilise the CARIS™ automated robotic pipetting systems and the FIDIS™ Luminex® system for assay application programming and support. Other assay methodologies used in our laboratory include ELISA, immunoblot (Dot-Blot) and ouchterlony immunodiffusion (Auto-ID®).

Technical Support
Our dedicated technical support team has first hand experience with our products so we can troubleshoot any issues quickly. We also provide field support with additional application programming support for our automated systems. If needed, our suppliers are also able to provide additional technical support using their own laboratories. 

Training and Educational Support
We have a dedicated training area with extensive training tools available. We can either provide training in our own facilities or visit your laboratory and provide training for you on-site.

RCPA QAP Participation
To better support our customers, Diagnostic Solutions participates in the RCPA QAP for Immunology. We run the Immunology QAP samples using the most commonly used assays in our own laboratory. This enables us to measure the assay performances on a regular basis. Most of our Suppliers are also participants in the RCPA QAP.

Customer Service
The staff at Diagnostic Solutions has extensive experience in logistics and inventory management. We are able to support you with scheduling for special deliveries or lot numbers. We work closely with our suppliers to ensure we obtain the most convenient kit configurations with the best expiry dates possible. Our Customer Service staff work closely with our customers to meet their individual requirements. 
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