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Terms of trade

Terms of trade

The following terms and conditions constitute the understanding between Diagnostic Solutions and the customer in relation to the sale of goods and services and overrides any conditions which may differ or be expressed in the customer's documentation.

These terms supersede all prior arrangements between parties whether written, oral or otherwise unless specifically varied in writing by a duly authorised officer of Diagnostic Solutions.

Sale Conditions:

By placing an order with Diagnostic Solutions, the customer is taken to have agreed to these terms and conditions.

  • All orders must be supplied with a valid purchase order number.
  • All purchase orders are subject to a freight and handling fee.
  • Products requiring shipment with dry ice will incur a freight and handling surcharge fee.
  • All amounts are due and payable within the period noted on the invoice:
    • Australia - NETT 30 days from invoice date
    • New Zealand - 20th day of month following invoice date
  • All instrument invoices are payable within 14 days of invoice date.
  • Diagnostic Solutions reserves the right to vary, suspend or withdraw credit should the account holder fail to pay all monies owed to Diagnostic Solutions on any account by the due date.
  • The account holder acknowledges that any goods purchased from Diagnostic Solutions on credit terms remain the property of Diagnostic Solutions not withstanding that they may be in transit or actually delivered to the account holder, until the whole purchase price has been paid, in cash. Cheques or other negotiable securities given by the account to Diagnostic Solutions shall not be deemed as cash until cleared.
  • Risk in the Goods passes to the account holder upon delivery, but property in and title to the goods shall remain with Diagnostic Solutions until payment is fully received.


  • Acceptance of a quotation from Diagnostic Solutions by either a purchase order or acknowledgement on the quotation will be deemed acceptance of the pricing quoted and the terms of trade.
  • All prices listed on all quotations, proposals and tax invoices are exclusive of GST.
  • All purchase orders are subject to a freight and handling fee.
  • Products requiring shipment with dry ice will incur a freight and handling surcharge fee.
  • Diagnostic Solutions reserves the right to review prices according to a number of factors including the consumer price index (CPI), supplier price rises and the exchange rate. Customers will be given due notice of any price changes.


  • Upon receipt of a purchase order Diagnostic Solutions will provide a same day despatch for ex stock items.
  • Purchase orders are accepted by telephone, fax or e-mail. Please refer to the QUICKLINKfor full contact details.
  • Deadlines for orders requiring the same day despatch must be received by Diagnostic Solutions as follows:
    • Australia - 3 p.m. AEST
    • New Zealand - 2 p.m. NZST
  • As most of our stock is temperature sensitive, we do not despatch on the last business day of the week or prior to a public holiday. For urgent requirements, same day delivery can often be organised, at an additional expense to the customer.
  • All perishable products are shipped packaged with bubble wrap and cooling blocks. In Australia all interstate orders are shipped from our Melbourne warehouse via air-freight. In New Zealand all orders are shipped from our Auckland warehouse via road or air-freight, depending on the customer location.  
  • All purchase orders are subject to a freight and handling fee.
  • Products requiring shipment with dry ice will incur an additional freight and handling fee. 
  • For your convenience, all products may be ordered on scheduled despatch dates.  Product expiry dates will be checked to ensure they exceed the next scheduled despatch date.
  • Streck whole blood QC products require specific purchase ordering schedules which are to be strictly adhered to. Please follow the QUICKLINK to the Streck USER GROUP for full details of purchase order cut-off dates for Streck QC products.


  • Diagnostic Solutions accepts EFT Direct Bank Payment transfers and Cheques for payment of all invoices. All EFT Payments must be accompanied with a remittance advice, via fax or e-mail.
  • Credit Account Application Forms and Direct Credit Forms can be obtained by contacting us at Diagnostic Solutions.

Returns and Claims:

  • The customer must inspect the goods promptly upon delivery. If the customer considers that the goods are not in accordance with their purchase order, the customer should contact us at Diagnostic Solutions within 5 days in order to claim for a return or exchange of the goods.
  • No credit will be issued or product returned without proper authorisation from Diagnostic Solutions.
  • Diagnostic Solutions reserves the right to charge a "return fee" for orders that have been approved for return.


  • Diagnostic Solutions warrants that the products supplied are free from defects in material and workmanship and conform to the manufacturer's specifications.
  • Diagnostic Solutions makes no other warranties, express or implied, including but without limitation, warranties of merchantability or of fitness for a particular purpose.